Refund policy

 

30-Day Returns

We want you to love your gear. If something isn't right, you have 30 days from delivery to return it for a refund or exchange.

How it works

Email support@campongo.com with your order number and the reason for the return. We'll send you return instructions within 1 business day.

Our gear ships directly from our fulfillment partners in the US, so in most cases we can resolve a return without asking you to ship anything back. Where a physical return is needed, we'll provide instructions and cover the cost. Please don't ship anything back before contacting us — returns sent without prior authorisation can't be processed.

Where we do ask for an item to be returned, it must be unused, in its original packaging, and in resellable condition, unless the item arrived damaged or defective.

Once your return is approved — and, where applicable, the item has been received and inspected — we'll process your refund to the original payment method within 5-7 business days. Depending on your bank, it may take a little longer for the funds to appear.

Damaged or defective items

If your item arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with a photo and we'll send a free replacement or full refund — no need to ship anything back.

Non-returnable items

For hygiene and safety reasons, products that have been used and come into direct contact with food, beverages, or the body — including water bottles, hydration bladders, cookware, eating utensils and similar items — can't be returned unless they're defective, damaged on arrival, or incorrect.

Lost packages

Once an order has been marked as delivered by the carrier, CampOnGo isn't responsible for lost or stolen packages. If you think your package was stolen or delivered to the wrong address, contact the carrier and our support team and we'll do our best to help.

Refused deliveries

Orders refused by the customer may be subject to return shipping fees and any charges imposed by the carrier before a refund is issued.

Questions

Reach us any time at support@campongo.com.